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Internet

Sammie2026
Visitor

‎11-03-2026 12:48 AM

WiFi isn’t working a

0 Helpful
3 REPLIES 3
Lesley_W
EE Community Support Team

‎11-03-2026 09:34 AM

Hi @Sammie2026 

Welcome to our community.

Can you tell us a bit more about the problems you are having and we'll do our best to help.

Lesley

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Lesley_W

‎11-03-2026 01:48 PM

@Sammie2026  Is it WiFi or cellular data that’s not working?   WiFi is a signal given off from a router that your device connects too.  Cellular data is a signal given off from EE mobile network that your device connects too.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎11-03-2026 05:35 PM

@Sammie2026 : What is the name of the model of the router you are connected to?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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