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I have problems

anioangelow
Visitor

‎28-08-2022 06:33 PM

hello i am applying for a phone but the bank i have given does not allow your team to make the payment i want to ask you to return my deposit and apply with another account i don't speak english thank you

0 Helpful
3 REPLIES 3
MozzaSec
Prodigious Contributor
Prodigious Contributor

‎28-08-2022 06:43 PM

@anioangelow 

 

The payment isn'r held by EE. your bank have put it on hold, and will release it within the next 24- 10days, so you will need to wait for this. 

 

Bare in mind that you will be credit checked each time you apply, and you may be declined for a contract. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎28-08-2022 06:55 PM

There won't be any deposit to return if your bank has refused to make the payment. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Schockwave
EE Community Star
EE Community Star

‎28-08-2022 06:59 PM

Hello @anioangelow ,

Welcome to the community,

This is not customer service, you have to speak to EE about this. There is an address you can write to them, by clicking on contact EE.

EE will return the deposit if the payment does not go through.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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