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I have had the same simcad for over 4 years. At times my phone cannot detect the

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NM01
Visitor

‎30-05-2023 08:44 PM

 
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Chris_B
EE Community Star
EE Community Star

‎30-05-2023 08:45 PM

@NM01   You only get a new sim if you require one.  But if you’re having SIM card recognition problems you need to call customer services and request a replacement Sim card?. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B
EE Community Star
EE Community Star

‎30-05-2023 08:45 PM

@NM01   You only get a new sim if you require one.  But if you’re having SIM card recognition problems you need to call customer services and request a replacement Sim card?. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.