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I have been trying to pay my telephone bill but can't get into it

Maddison13
Visitor

‎09-06-2023 08:40 AM

 
0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎09-06-2023 09:48 AM

@Maddison13  Clear your device cache and uninstall and reinstall the my EE app 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Spaggs75T
Explorer
In response to Chris_B

‎09-06-2023 10:29 AM

That's no good when your doing maintenance on your side. 

Wouldn't it be easier for yourself & customers to do this in an eve around 10pm when less people are likely to need to use it? 

0 Helpful
Leanne_T
EE Community Support Team
In response to Spaggs75T

‎09-06-2023 10:41 AM

Hi @Spaggs75T 

Thanks for coming here. 

If you are using the app, have you tried deleting the app and re-installing from the play/app store? 

Can you log into your My EE account online? 

Leanne 🙂

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