16-04-2026 11:13 PM
I cannot login to my account via App or Website these last few days. I rarely need to log in to the account but I had to do so to buy a sim, and guess what, it says there's a light problem, try again later. This is the first time ever I've seen an ISP having account issues, and it seems like it's very common for EE, there are tons of other threads about similar cases on here.
Solved! See the answer below or view the solution in context.
17-04-2026 09:16 AM
Hi @kyakaze.
Welcome to the community.
I'm sorry to hear you've been unable to log in to your account on the app or website over the last few days. Since you're seeing the same issue across both, the best next step is to get in touch with our customer support team. They’ll be able to check your account and look into what’s causing the problem.
Debbie
17-04-2026 09:16 AM
Hi @kyakaze.
Welcome to the community.
I'm sorry to hear you've been unable to log in to your account on the app or website over the last few days. Since you're seeing the same issue across both, the best next step is to get in touch with our customer support team. They’ll be able to check your account and look into what’s causing the problem.
Debbie