25-06-2026 04:12 PM
Solved! See the answer below or view the solution in context.
25-06-2026 06:30 PM
Hey there, @Willow6610
Thanks for reaching out to us about this.
Depending on if it's a broadband or mobile issue you're experiencing here, you can use our network status checker to look for mobile outage, or also use our fault checker for broadband.
If you're being prevented from accessing your account, please give our team a call and they can look into your query from our end, too.
Peter
25-06-2026 04:13 PM
Can't access the app how do we get on touch?
25-06-2026 06:30 PM
Hey there, @Willow6610
Thanks for reaching out to us about this.
Depending on if it's a broadband or mobile issue you're experiencing here, you can use our network status checker to look for mobile outage, or also use our fault checker for broadband.
If you're being prevented from accessing your account, please give our team a call and they can look into your query from our end, too.
Peter