How to clear app cache on Android phones

[Alex_M]

If the My EE app is not working for you then clearing the app's cache/data might help.

1. Open Settings and select Apps.

   

2. Tap on the app you want to clear app data for and select Storage.

   

3. Tap Clear data and Clear cache.

   
4. Open the My EE app and log in.

If you are still experiencing issues, try reinstalling the My EE app.

You can text APP to 150 to re-download the latest version of the app or click the buttons below.

     

[Leanne_T]

Thanks for sharing @Alex_M 

This will be very helpful for customer's 🙂

Leanne.

[SILL]

Sadly this didn't help. Still can't log into the App on my phone. Keeps asking me to set up a PIN but the keyboard won't enter a number on the screen.

[James_B]

Hi @SILL,

Welcome to the EE Community. 🙂

Are you using the latest version of the app?

James

[SILL]

Yep - and I inadvertently left the App running and it eventually let me create a PIN and log in. However, I've no tried to log in again and am now getting 503 Service Unavailable. Rather frustrating!

[Katie_B]

Hi @SILL. 

Thanks for getting back to us. 

I would recommend reporting this to our technical care team by calling 150. 

Katie

[Greendog]

Nope, still doesn't work.  I've deleted and reinstalled app several times, deleted cache and data but still won't log in. Infuriating!

[Leanne_T]

Hi @Greendog 

What happens when you log in? 

Which device are you using? 

Leanne 🙂

[Greendog]

Absolutely nothing, will not go past password   screen.  

[Leanne_T]

Thanks @Greendog 

What device are you using? 

Can you check block pop ups and block cookies are not enabled in your device settings and try again? 

Leanne 🙂