How do I find my account number

[xkatiexmariex]

How do I find my account number?

[angargoz]

I am a Home Broadband customer, and I can't find the account number to set the account and see the bills. It tells me on the app, but same issue, I need an account number and I can's find it anywhere.

[angargoz]

I can't find my account number anywhere.

[David-M]

Hi @angargoz and thanks for the post.

The customer service guides will be able to get the acount number for you. Give them a call on 0330 1234 150 and let me know how you get on.

Cheers

David

[Steve7800]

How do I find my account number for my Broadband? When I go to add my device to the site its saying I can find my account number with the original email. I must of deleted it. 

[Leanne_T]

Hi there @Steve7800 

If you no longer have the welcome email you would need to give us a call and our broadband team will be happy to help 🙂

Leanne.

[Steve7800]

Ok, but I've never know a company to make it so difficult to find your own account number online? 

[Leanne_T]

The team will be happy to provide the account number so you can link the account to view your bills and details @Steve7800 

Thank you. 

Leanne.

[malc9]

I have just moved from BT Broadband to EE. Order has arrived ,router etc going on Full Fibre broadband.I am trying to link the broadband on the EE app/ Web page

'That doesn’t look like a valid account number.'

keeps coming up .The number is

MR******** ( ten characters)

it requires nine characters.Can you please assist?

[Paddy-B]

Hi @malc9,

Thank you for posting. If you send me your details, I'll take a look to make sure you're using the correct account number.

I have sent you a private message with instructions on how to contact the team. 

Thanks,

Paddy

[tylocco]

Hi,

I've also just moved from BT to EE

My BT account number is nine characters GB********

But when I try to link my EE broadband to my newly created EE account it says the account number needs to be 10 characters.

Please can you help?