09-09-2022 05:04 PM
Hi Guys
Every time i go to log-in to EE on my Samsung Galaxy phone i have to put my email and password in before i can go anywhere it asks me, if i want to use my finger print,
i press yes and put my finger print on the phone and it lets me in,
i then press the profile button and it then asks me for my email and password again don't know why.
Anyway after i have finished and logged-out if i try to log-in again i have to go though all the same process again, Email, Password, and asks me if i want to use my finger print.
One other thing as well it asks me to put a 4 digit code in every time, twice because it never remembers it....Doesn't seem to save anything i put in.
Its now driving me mad anyone got any idea's please
10-09-2022 04:07 PM
@sdduk , I did wonder whether it was because you log-out of the app, as I never do.
Well, if I click on the icon at the top, then it shows profile and once I click on personal details, yes it will ask you for log-in details, but not when I click on settings.
Glad you have got it sorted, you are welcome, thank you for letting us know, that is what we are here for.