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Having trouble Logging in to EE on my Android phone

sdduk
Investigator
Investigator

Hi Guys
Every time i go to log-in to EE on my Samsung Galaxy phone i have to put my email and password in before i can go anywhere it asks me, if i want to use my finger print,
i press yes and put my finger print on the phone and it lets me in,
i then press the profile button and it then asks me for my email and password again don't know why.

Anyway after i have finished and logged-out if i try to log-in again i have to go though all the same process again, Email, Password, and asks me if i want to use my finger print.
One other thing as well it asks me to put a 4 digit code in every time, twice because it never remembers it....Doesn't seem to save anything i put in.
Its now driving me mad anyone got any idea's please

Nobody is Perfect. I am Nobody, therefore I am Perfect.
10 REPLIES 10
Schockwave
EE Community Star
EE Community Star

@sdduk , I did wonder whether it was because you log-out of the app, as I never do. 

Well, if I click on the icon at the top, then it shows profile and once I click on personal details, yes it will ask you for log-in details, but not when I click on settings. 

Glad you have got it sorted, you are welcome, thank you for letting us know, that is what we are here for.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.