Having trouble Logging in to EE on my Android phone

[sdduk]

Hi Guys
Every time i go to log-in to EE on my Samsung Galaxy phone i have to put my email and password in before i can go anywhere it asks me, if i want to use my finger print,
i press yes and put my finger print on the phone and it lets me in,
i then press the profile button and it then asks me for my email and password again don't know why.

Anyway after i have finished and logged-out if i try to log-in again i have to go though all the same process again, Email, Password, and asks me if i want to use my finger print.
One other thing as well it asks me to put a 4 digit code in every time, twice because it never remembers it....Doesn't seem to save anything i put in.
Its now driving me mad anyone got any idea's please

[Schockwave]

Hello @sdduk ,

Welcome to the community,

Not sure why you are having these problems. I have Apple product and Face ID, and yes had to register when first set the new app and also asked for 4 digit code, have you checked in settings that all is set up as you wish and saved as well? It is the icon at the top right you click on and will find settings there.

Do you log-out or just close the app? I never log-out of the app, so maybe that is why, just an idea.

[sdduk]

Tried setting but no joy just logged-in and still wants email + password to view my profile.

I would of thought once you are logged-in to home you would be able to view my profile but not on my phone.

Just seems to loose all setting but saying that a lot of people on the thread are complaining about the App and the update so may be its something to do with that...My banks are all done with finger print and work fine. 

[Leanne_T]

Hi @sdduk

Could you try deleting the app and reinstalling this, when you are asked if you would like to set up a 4 digit PIN code please say yes to this option.

You should then be able to select how you would like to log in and see the available options.

Leanne.

[sdduk]

Uninstalled and Reinstalled its not asking about code it just comes up and i have to put code in twice before asking about biometric authentication...press yes and give finger print and in but still asking for email password to see my profile.

[Leanne_T]

If this is the same after trying this @sdduk, please give us a call on 150 and the team will get this looked into further for you. 

Leanne.

[Northerner]

Hi @sdduk 

If you want to view your personal details then it takes you to the EE website and you need to log in with your account email and password. That is perfectly normal. 

The other app functions work with your finger print if you've agreed to use that as your app access. 

Thanks 

[sdduk]

Sorry but its a terrible App what's the point of saying yes to the finger print and it doesn't save it.

I don't know what is the more annoying trying to get the fingerprint to work, or having to log-in to My Profile which you should still be able to use your fingerprint, And that's without having to keep putting a 4 digit code twice because again not saving it.

All my other Apps that use my fingerprint like my Banks all work apart form the My EE App.

[Leanne_T]

Hi @sdduk

Please call us on 150 and the team will get this looked into further for you. 

Leanne. 

[sdduk]

UpDate: After playing about with the phone for quite a few hours my son had a go to try and work it out.

I was logging-in all the time but if i just shut the app down and not log-out it seems to work a lot better.

when i press the EE app it comes up so i can use my finger print to log-in.

If someone else tries to log-in with there finger you have to put the 4 digit code in or you can't log-in.

The only other thing is i still have to use the Email /Password to view My Profile but Leanne T said that you have to use Email/Password.

Anyway thank you all for trying to solve my Problem its much apricated.