Haven’t been able to access account online or app

MacJenHen · ‎16-05-2025

Hey I haven’t been able to access my account online or on app since late march I spent over 2 hours on phone at the beginning of April about this issue and spoke to 3 different tech support members and I was promised it would be fixed I check once maybe twice daily I’ve tried to log in with multiple different ip addresses and even family members handsets and still same issues can anyone help , Jennifer ❤️

Schockwave · ‎16-05-2025

Hello @MacJenHen ,

Welcome to the community,

Have customer service done an account refresh? Have you uninstalled your app, rebooted and reinstalled it?

I would first suggest getting customer service to do an account refresh, as that could solve the problem, not sure why some are getting this problem, as I have been with them for almost 30 years and never had this problem.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎16-05-2025

Hello @MacJenHen ,

Welcome to the community,

Have customer service done an account refresh? Have you uninstalled your app, rebooted and reinstalled it?

I would first suggest getting customer service to do an account refresh, as that could solve the problem, not sure why some are getting this problem, as I have been with them for almost 30 years and never had this problem.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.