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Ee customer service

Cb213
Visitor

So i preordered iphone 15 promax during the weekends. I received an email from EE asking me to call them to discuss about my order because it seems that there were some errors. I tried calling customer service from 9am every hour but no answers. Then everyday i received an sms from ee asking me to call them to discuss my preorder. Still no answer every time i call from 9-6 pm. They already deducted payment from my acct. Did i just got scammed? If not is there a working customer service number for EE? This are the numbers that was mentioned on the email and sms that i need to call - 0800 956 3045, 0800 956 6042.

 

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Cb213 

Welcome to the community.

No, it isn't a scam. Those numbers will get you through to the sales team. If you're not able to get in touch on those numbers, it may be worth calling one of the contact numbers on our get in touch help page.

Chris