Good as new iphone contracts

[Tommylove]

I’m looking to set up a new mobile contract but when I log in it doesn’t let me select the good as new mobiles , yet if I am not logged in I would be able to purchase one without an issue … why is this ? It is not a new customer deal so surely an existing customer should be able to get the same phone deal also? Can anyone help? Or know why this is? 

[Chris_B]

@Tommylove  You should be able to as my last device was a good as new.  

[Tommylove]

The good as new options for phones completely disappears once logged in , it’s strange. It would let me add a good as new watch no problem it just seems to be the phones that are an issue 

[Katie_B]

Hi @Tommylove. 

Are you looking to upgrade or purchase a new line?

Katie