@Chris_B Yes, but the problem is on both Google and Apple's stores you have two versions of the EE app now.
1. EE Home (Legacy EE)
2. EE: Game, Home, Work & Learn (New EE/BT for Fibre broadband, Digital voice only customers)
This is where everything becomes even more messed up because when you upgrade, migrate across you have to create a whole new login via customer service called EE-ID which only works on the EE: Game, Home, Work & Learn app, it doesn't work on the old EE Home and even your full fibre letter informs you of this with your new system packages, new router etc.
When you upgrade, move across everything is completely different and I now until EE shuts down my old legacy account for the broadband, home phone and merges it with the "New EE" I have two functioning accounts, and two apps, so per EE's operators they told me to delete the EE home, and now only access my old legacy via the website under my old login's. Everything is coming over to the new app, but it's takes a while to do (per EE's customer service). People are trying to do everything via the old legacy app which doesn't give you the access, you need the new app and new login to the site.
After 14 days they'll contact me again when they have everything merged, refunds for monies owed and then my entire EE history will be under the "New EE" system, even my mobile is pending currently to transfer over and then it's a simple switch of email addresses again. The whole activation, migration is a total mess and that is what people are angry about as the app is a play by numbers being built from the ground up as it incorporates the old BT-ID system, even the payment system is messed up and I had to get customer service to go in and set it up because it authorize on the app.
On the new letters you get it's all new call numbers, gives you links, even tells you you can't access things without your new EE-ID and the EE: Game, Home, Work & Learn app. It's currently this messed up that if I phone EE using my mobile it puts me through to the legacy team, but if I phone the exact same number via digital voice it takes me through to the "New EE" team, which is basically the same people regardless can access through their screens, you just appear depending on which you are still synced too.
It's the same with the routers, I had the new Smart Hub less than 2 months and they've replaced it already with the new Wifi 6 Smart Hub plus and even put it in the new letters they send you stating send the White hub back and only use the new Black one, even my installation doesn't have that eye sore grey CSP, extra splicing, outside and installed the new internal one and ran all new Cat7 fibre cables round my house, as the order went through to Openreach and a new engineer (not a previous third party Openreach cowboy). All I got when I questioned was we're "future proofing" compared to everyone else's house that has the two stage installations, outside CSP and are stuck on Wifi 4 or 5 only unless they pay for meters and meters of ethernet cables to pipe their homes for a hard wire.
