@dillnut You can request to change from a sim to an eSim via the my EE app. Click the person icon top right of the app, click settings and permissions and scroll down to activate sim/eSim. You obviously need a working sim in your device in order to do this just like with a QR code
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
