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EEApp issue when cob=natcting EE

Bazinga
Established Contributor
Established Contributor

‎27-02-2023 05:44 PM

Hi

 

I have deleted and downloaded the app and updated to the version released today 5.13.1to no avail

I have contacted tech support who have not been able to help can you pass this onto the back office to resolve please guys?

 

I receive a message saying its not been poss to connect you, your number as been altered.

 

Lee

 

 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎27-02-2023 06:17 PM

@Bazinga This is a public forum not customer services and no one here knows who you are so nothing will be passed to anyone. 

Exactly what is the issue ?    

“Its  not been poss to connect you, your number as been altered”.  

what has that got todo with the my EE app ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Bazinga
Established Contributor
Established Contributor

‎27-02-2023 06:24 PM

It as everything thing to do with the EE App. I use the EE App, press help button then call -this is meant to verified you when you connect to an agnate at EE. I receive a message saying connecting you, followed by its not been possible to connect you as your number as been altered.

 

Ive detailed the app and reinstalled and am using the latest version of the app 5.13.1

 

lee

0 Helpful
Jon_K
Former EE Employee
In response to Bazinga

‎28-02-2023 07:53 AM

Are you trying to get in touch with our Tech team, @Bazinga?

Can you get in touch by calling 150, or is it just the app feature you're struggling with?

Jon

0 Helpful