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EE staff can't fix anything the phone bill still doesn't show my bills

JohnAH75
Visitor

on ‎06-07-2026 04:45 AM - last edited on ‎06-07-2026 12:28 PM by EE Community Moderator

Been nearly 2 months and they still haven't fixed the view bill situation can't see any of my previous bills I'm starting to think that they have done this on purpose 

[Mod edit: removed slur]

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

on ‎06-07-2026 11:30 AM

Hi @JohnAH75 

Using an abusive term is not going to help your situation.

  • Is this home phone or mobile. 
  • Is this problem limited to the EE app , website or both. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
nutsnut
Established Contributor
Established Contributor

on ‎06-07-2026 12:15 PM

No need for the slurs, but this is EE, barely anything on the app or website work once you've logged in.

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Schockwave
EE Community Star
EE Community Star
In response to nutsnut

on ‎06-07-2026 12:18 PM

@nutsnut , it does for most customers, if it is not working for you, then ring customer service and ask them to refresh your account, that should do it, the same for @JohnAH75 , ask EE to refresh your account.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
nutsnut
Established Contributor
Established Contributor
In response to Schockwave

on ‎06-07-2026 12:33 PM

Like all the other posts here, this barely works or is a short term fix. One should.not have to ring EE to refresh their account every time you need to access something. 

 

As this is an issue, EE should acknowledge this and periodically refresh people's accounts or fix the route cause.