EE insurance team

[Zabidee]

I am very upset angery and furstrated on people working in EE insurance department. They blocked my ipone 13 pro max instead of lost  iphone 15 pro max  . Absolute waste of space these people are . 

[Schockwave]

Hello @Zabidee ,

Welcome to the community, 

Then ring customer service press option 2 and spoeak to then to unblock the 13 pro max and blcok 15 pro max, you may have to use another phone to ring them if you cannot do it on your phone, we cannot do anything here.

[Zabidee]

Who is responsible for their careless action 

[Katie_B · Accepted solution]

Hello @Zabidee. 

Thanks so much for reaching out. 

The information provided by @Schockwave is correct, please give us a call so this can be corrected. 

Should you wish to make a complaint regarding this matter, you can complete this online form. 

Katie

[Zabidee]

My problem has been resolved . Thank you

[Michael_D]

Great news @Zabidee, I'm glad to hear it.

Thanks for coming back to let us know.

Take care and have a great day.

Michael