EE app

[Metaverse]

I found the EE app a useful tool for checking my usage, bills and any incentives available, including, access to my EE up.   Recently however the app has stopped logging in and is asking for my credentials.  Any ideas for trouble free access again without making a journey to the store?

Thanks, 

Barbara 

[EssexBoyEE]

Upgrade to the lastest App Version.

If that doesnt work, delete the App and Reinstall it again.

[Metaverse]

I have the 4.64 version, is there a more recent version?

Thanks.

[EssexBoyEE]

Should be good.

Try option 2, delete the App, Reboot Phone, Reinstall App.

[Northerner]

Hi @Metaverse 

Assuming you're on Android. Go into settings - applications find the app and clear the cache and data. 

Then restart the app. 

Thanks

[Metaverse]

Hi there,

Thanks for your comment.  I considered this and tried clearing the cache several times in the past but it had no effect.  

[Northerner]

Hi @Metaverse 

Have you tried password recovery? 

Can you log into your online EE account ok? 

Thanks

[Metaverse]

Hi there,

Thanks.   Have tried resetting the network settings to no avail.  

[Metaverse]

PASSWORD RECOVERY

Hi there,

I believe the point of the app is to take us straight to the account. 

[James_B]

Have you forgotten your password @Metaverse?

James