EE Website

[cpjwaite]

My wife wants to use her EE online account but I cannot log out of mine, keep getting directed to a page that asks for a phone number.  Yet again big corporation that has useless customer services, broken Britain why does nothing work?

[Leanne_T]

Hi @cpjwaite

Thanks for coming here. 

Are both numbers on the same EE account?

Has your wife registered for a My EE account before? 

Leanne.

[cpjwaite]

My EE account is open but all phones are registered on wifes account.  Went into mine and now I can't get out of it to log onto other account.

[Leanne_T]

Hi @cpjwaite 

Can you select Menu in the My EE account, does the other number show? 

Leanne.

[cpjwaite]

Nope, no matter what I do shutting down page and opening again, trying to navigate around etc just end up at same point asking to add a phone number. Given up went and used another device.


Kind Regards

C Waite

CHRISTIAN  

Stunt Performer

[Mod note: Phone number has been removed. Please don't post phone numbers publicly]

[Schockwave]

@cpjwaite personal details need to be removed here, as this is in breach of forum rules.

[Kirigaya_Kazuto]

Seems like a browser cache issue.

Try using InPrivate or Icognito mode to login to your spouses EE account and see if that lets her in, if not. she's free to use the My EE app on her mobile device