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EE Systems not working.

RottyPhil
Investigator
Investigator

‎20-04-2023 06:37 PM

I have recently purchased a SIM through my account for my wife. I have tried to manage my numbers (add her name to the SIM) and keep getting an error message, telling me to try later.

I am trying to gift data from my plan to my wife's and there is no option to gift data. When I try and purchase data for my wife's phone I get an error message, telling me to try later.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎20-04-2023 07:46 PM

Is she on contract or PAYG?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
RottyPhil
Investigator
Investigator
In response to XRaySpeX

‎20-04-2023 08:04 PM

It is a pay monthly contract, both my plan and hers paid through the same bill.

There are no excuses for the systems throwing up the same error messages everyday for the past week.

0 Helpful
Christopher_G
EE Community Support Team
In response to RottyPhil

‎21-04-2023 07:55 AM

Have you been able to gift data to her before, @RottyPhil? Are they both on a compatible pay monthly plan? You cannot gift to/from a 'No Frills' plan.

Chris