I recently travelled abroad and whilst in transit I realised I may need to use my mobile data should in case I find myself in areas without wifi, so I look up the EE mobile app to see if I could simply toggle a button in the settings that says ‘roam your package abroad for free’ or something (I must have heard about being able to that on other networks sometime, somewhere) but I was surprised to see how uneasy doing that was! In fact every other supposedly simple tasks especially on the new EE app proved to be complicated or problematic… I couldn’t even check the calls and used data record with a simple tap! In the end I turned on data roaming on my phone settings speculatively, of which all of my existing 20GB of data was exhausted in just three days! And then I came on the EE community forum and saw loads of queries and complaints of stuff EE users were simply unable to do on their phone! How then was EE able to have so much good product reviews?
