EE App

[UkzVortex]

I woke up Tuesday morning this week login to my EE app and found I no longer have access to my mobile account only my broadband account try Phone 150 to get this fixed, but all they keep doing is asking for my IPV4 and I will not give it as private to me when it the pass when the ID as stop working the normal send it off and fix with 72hr or 3-5 working days. But if I log in to the ID on my desktop both accounts are there only thing I can't do is view the plans.

So if anyone from EE/BT is reading this can you help to get my mobile account back onto my APP and make it so can see my plan again? 

Here are some screenshots of the website for the plan and screenshots on the app>

thank you 

Alex 

[UkzVortex]

no they wouldnt do any think about it 

[Leanne_T]

Hi @UkzVortex 

I am sorry to hear this, please try calling us again on 150 to get this looked into further. 

Leanne.

[UkzVortex]

I have and don't want do any think about it and they don't understand issue 

[Leanne_T]

Hi @UkzVortex 

The team should run through some troubleshooting for your EE account to help you get this sorted. I am very sorry we have no account access on the community to get this resolved for you or a ticket raised if needed. 

Leanne.