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EE App will either not connect to to Hub or not stay connected.

SJ108
Visitor

‎20-07-2026 11:28 AM

Hello,

I have the Smart Hub 7 and I am consistently unable to connect my App to my Hub. When I do, it either tells me the Hub needs and update (which fails to complete as it seems to time out) or I can see the controls for about 20 seconds before the page looks like its loading. I have tried uninstalling the app and restarting the Hub multiple times but its still the same.

Is there any way of resolving this?

Thanks.

0 Helpful
2 REPLIES 2
JimM11
Community Hero
Community Hero

‎20-07-2026 11:58 AM - edited ‎20-07-2026 12:23 PM

@SJ108 Is this your first EE Hub and App setup, or did you have it on a previous version working before this?

Two versions of the 7 Hub now, either the Pro or the Plus, and take a look at what the EE app version is, the latest was very problematic reported on the Forum.

The EE app does way more than just the EE Hub, is everything else looking like it's working, ie you can get to your account, your bills look fine etc....

No idea what and if google is correct as the app developers sometimes do not get the updated versions on it but currently this is what it say's on the google Android store, not sure if the IOS version is the same.

Version
5.89.1
Updated on
17 Jul 2026
0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to JimM11

‎20-07-2026 04:01 PM

IOS version is 5.90.0 updated a few hours ago, from what I have seen.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.