EE App issues

[JimM11]

@SteveTu2 You have jumped the gun, the EE app does your account and also the connection to your EE hub, so until you get the Equipment the Broadband side will have zero connection.

You need the app for all the major functions to work, just wait and then follow what is needed.

https://ee.co.uk/help/broadband/getting-started
https://ee.co.uk/help/broadband/manage-use/manage-your-ee-hub

[SteveTu2]

@JimM11 

I'm lost. What has the HUB got to do with an error logging in to the EE android app? I didn't want to use the EE android App to anything with the hub yet - I just wanted to download it and connect to my account - ie in the same way as I connected to my account via my laptop's web browser (and presumably a browser on my phone).

[JimM11]

@SteveTu2 Look on this part of the Forum.

EE app and website - The EE Community

[SteveTu2]

@JimM11 

Any specific page? That link appears to reference a thread that is >500 pages long!

[GPH1]

I have done everything prescribed and described in the thread to login in using the EE App, including contacting the "team". The app is useless and clearly does not work. When I enter my details at login, it sends me a verification code and, asks me to login!? We keep going around in circles. As the "team" member said - "it is a problem for a high percentage of users", which includes me. I have had this issue for over 2 years. As a consequence,  i use the internet to view my monthly bills. Bot answers are useless, too. Sort it out EE, it's a shambles and embarrassment to you. 

[ashleybrennan20]

Im having the same problem it been like it for about couple months now any help 

[Leanne_T]

Hi @ashleybrennan20 

Thanks for coming here. 

What happens when you log into the EE app? Do you get an error message? 

Leanne.

[GPH1]

As I've already mentioned and informed EE, it asks me to Login. It's on a
loop.i fill in my login details, it then asks over and over for me to
login, again and again...

[GPH1]

I've had no assistance at all. The app isn't fit for purpose.

[Leanne_T]

Hi @GPH1 

If you've reported this to us previously and had no update on this issue, please give us another call on 150 and the team will check this for you. 

Leanne.