EE App Not Working on Iphone

[Culverhouse]

I'm having trouble logging into the EE app on my iPhone 14 Pro Max. Each time I try, I receive the following error message: "Sorry, there seems to be a problem."

I'm able to log in successfully via the EE website, so this issue seems specific to the app. I've ensured I have the latest version of the EE app installed, cleared the app cache, uninstalled and reinstalled the app, and confirmed my iPhone is running the latest software update.

Any advice or help would be greatly appreciated!

[Lesley_W]

Hi @Mamabear0084 

Thanks for coming to our community.

I appreciate you trying the suggestions mentioned and I'm sorry this hasn't helped and you are still having trouble.

Our team over the phone would be able to help with more than just installing and re-installing, and if they can't get it working, they can get a ticket opened with our technical team.

Lesley

[Stevom86]

Have got same from day 1 from moving.my number form three then free tacking bk ee keeping as pay as you go then got it back to my pay monthly then it happens 

[Stevom86]

How did you fix it if it did get fixed