EE Account

[DaveStafford]

Just moved back to EE after 6 months with Plusnet onto a monthly SIM. My old EE account was still active however when I log onto it there are no details of the new plan listed. I cannot register as a new customer as my email address is not accepted because it is still associated with my old account - I thought this could be a problem when I rejoined but customer services said it would be OK - any ideas? Thanks.

[XRaySpeX · Accepted solution]

You need to call CS to delete your old MyEE a/c & then you can set up your new MyEE a/c afresh, using the same mobile no. & email addy if desired.

[ljsaflyrfcbv]

I can't speak to CS as the automated service says my mobile number I am porting over is in to recognised and it ends the call 😞

[XRaySpeX]

@ljsaflyrfcbv :  You should be using your EE SIM's temp no.

Try calling EE Sales on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

[ljsaflyrfcbv]

thanks very much

[XRaySpeX]

@ljsaflyrfcbv : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.