EE APP not working

Mak2lar · ‎18-06-2023

I would like to check my data etc but EE app has been down for a long time.

i also would like to leave EE. My contract ends next month.

bristolian · ‎18-06-2023

You can check your allowance by texting AL or BALANCE to 150. If you want to give 30days disconnection notice then call CS on 150 to do so.

Otherwise request a PAC or a STAC depending whether you want to retain your number.

Northerner · ‎18-06-2023

Hi @Mak2lar

Text BA to 150.

If you want to leave you'll need to speak to EE CS on 150 and give 30 days notice.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Leanne_T · ‎18-06-2023

Hi @Mak2lar

Thanks for coming here 🙂

If you are unable to access your My EE app, can you try deleting the app then going to the play/app store searching My EE and redownload the app, does this work for you?

If you would like to cancel the contract, please call us on 150 🙂

Leanne.