Do EE have a live chat function?

andysandy · ‎20-01-2022

Where has the live chat option gone?
I want to speak to someone with regards to an upgrade but don’t want to do it over the telephone

XRaySpeX · ‎20-01-2022

Yes, if you are on contract. Click on "Contact Us" & follow through.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

David · ‎20-01-2022

Hi @andysandy

Welcome to the EE Community,

you can start a chat session by clicking here HERE then click start conversation.

Thanks,

David.

andysandy · ‎20-01-2022

I’ve done that and it’s not showing 😞 I am on an iPhone and tried a few browsers.

Do you think the iPad would be any different?
thanks for replying

andysandy · ‎20-01-2022

It’s not showing there either when I click the link?
mum so confused

David · ‎20-01-2022

@andysandy it's working OK my end can you try a different browser?

andysandy · ‎20-01-2022

@David @I’ve tried safari, chrome & edge and none are working.

will try on my iPad now rather than phone

Jon_K · ‎21-01-2022

Hi @andysandy.

Our Chat Team will open at 8am, can you try on your iPad after this time?

Jon