Hi, I have recently switched to EE and when I tried to link my device through the app to my EE account where I ordered my plan, I found that it got rejected. Upon checking my profile to see if everything was in order, the Date of Birth shown on the website differs from the one I introduced previously, showing the day before.
I tried going to an EE store to sort this out and they weren't able to help as it is shown correctly in their system.
After checking with my partner who also joined EE almost at the same time, she has the same bug so I believe there is a problem with how the system is displaying the date of birth.
The issue with this is as we aren't able to link our devices, we aren't able to see our bills. I found no way to report a bug on the website so I'm writing this post hoping that it helps. Else, could you redirect me to where could I post this up? Thank you in advance.
