Data transfer

Rhian85 · ‎13-08-2022

I need to transfer data to my son who’s away and I keep getting a blank page,

can this be resolved asap

Northerner · ‎13-08-2022

Have you tried your online account and we app?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Rhian85 · ‎13-08-2022

Hi yes I have been trying since 5.30 this morning

thanks

Leanne_T · ‎13-08-2022

Hi @Rhian85

Thanks for coming here 🙂

Is your son abroad at the moment?

Have you gifted data to him before?

Leanne 🙂

ChriChri · ‎13-08-2022

I’m having problems too - I get a blank screen and have been trying since yesterday

Leanne_T · ‎13-08-2022

Hi @ChriChri

Thanks for coming here.

Are you using the app or My EE online?

Leanne.

ChriChri · ‎13-08-2022

I was doing it online from different devices and it’s the same each time

Leanne_T · ‎13-08-2022

Thanks @Rhian85

In this case, please give us a call on 150 and the team will get this looked into further for you.

Leanne 🙂

Paulinerichold1 · ‎29-08-2022

Did you solve it as I’ve got the same problem?

Gareth43 · ‎29-08-2022

I have had the blank screen issue for over a month now, it’s frustrating that EE can’t even make an app or the online website work. I understand bugs happen but come on EE make yre app and online site work.

G Alston
iPhone 16 Pro Max