Data transfer

[Rhian85]

I need to transfer data to my son who’s away and I keep getting a blank page, 

can this be resolved asap

[Northerner]

Hi @Rhian85 

Have you tried your online account and we app?

Thanks 

[Rhian85]

Hi yes I have been trying since 5.30 this morning

thanks

[Leanne_T]

Hi @Rhian85

Thanks for coming here 🙂

Is your son abroad at the moment?

Have you gifted data to him before?

Leanne 🙂

[ChriChri]

I’m having problems too - I get a blank screen and have been trying since yesterday 

[Leanne_T]

Hi @ChriChri

Thanks for coming here.

Are you using the app or My EE online?

Leanne.

[ChriChri]

I was doing it online from different devices and it’s the same each time 

[Leanne_T]

Thanks @Rhian85

In this case, please give us a call on 150 and the team will get this looked into further for you. 

Leanne 🙂

[Paulinerichold1]

Did you solve it as I’ve got the same problem? 

[Gareth43]

I have had the blank screen issue for over a month now, it’s frustrating that EE can’t even make an app or the online website work. I understand bugs happen but come on EE make yre app and online site work.