Data gifting

Suzeanne
Explorer

‎21-02-2023 05:46 PM

I am trying to gift data but uts not working.  I was able to gift data on 27th January to this person...

Help!

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12 REPLIES 12
Oriel1
Explorer
In response to Christopher_G

‎22-02-2023 05:21 PM

Also the fact that an EE community support team member is not aware of a wider issue is worrying to say the least when it has been confirmed as an ongoing technical issue with EE

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Christopher_G
EE Community Support Team
In response to Suzeanne

‎22-02-2023 05:33 PM

Does the user you are gifting to have no data remaining at all, @Oriel1? Does it let you gift data before they run out of data?

If there is a known issue, and they have identified you as being affected by it, they will pass your details over to a support team as an example and try to resolve it as soon as possible.

Chris

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Keiran75
Investigator
Investigator
In response to Christopher_G

‎22-02-2023 06:45 PM

Thanks Suzeanne and Chris. Yes that was the issue affecting me. I called and they did it manually and have my details for support.

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