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Data Gifting

Matthew28
Explorer

‎20-08-2022 12:41 PM

Hi,

I've just added the unlimited data add on a few days ago as I ran out of data. I thought I'd be able to gift my daughter some data but the app tells me I haven't got enough data or that there's a problem and to try again later. I've been trying for several days now.

Any suggestions?

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎20-08-2022 03:17 PM

Blue Hello @Matthew28 ,

Welcome to the community,

Are you using the new or the old app? It will also depend when you added the unlimited data. You may need to speak to customer service, You may only be able to gift data after your next billing date.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Matthew28
Explorer
In response to Schockwave

‎20-08-2022 04:14 PM

Hi,

Thanks for this, I reinstalled the app a couple of days ok. My billing date us the 23rd so a few more days and I should be OK, hopefully. I was thinking maybe it'd sort itself out then. If not I'll call them or if my daughter needs to have data before then.

Schockwave
EE Community Star
EE Community Star
In response to Matthew28

‎20-08-2022 04:16 PM

@Matthew28 , you are welcome glad I could help, hope it works out ok, thank you for letting me know.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.