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Customer service

Cubby67
Investigator
Investigator

‎15-06-2023 09:03 PM

Wow ee unbelievable after waiting for over 2 weeks for a return call ee tang me 2 days ago whilst i was driving i rang straight back within 30 seconds to get an answerphone i left a message to ring me back 2 days later still no return call and a suspended service. Customer service is shocking ee dont care anymore Goodbye.. 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎15-06-2023 09:43 PM

@Cubby67  if you have a suspended service how are EE meant to call you your phone has no network connection so obviously no calls can be made to you.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Cubby67
Investigator
Investigator
In response to Chris_B

‎15-06-2023 10:24 PM

Because i can receive calls just not make calls and they've just suspended it today that's 48 hrs after i rang them any more dumb questions? I'm looking for sensible answers not stupidity

Sent from Outlook for Android<>
0 Helpful
Christopher_G
EE Community Support Team
In response to Cubby67

‎16-06-2023 08:09 AM

Hi @Cubby67 

I would recommend getting back in touch with our Mobile Care team so they can check on this for you.

Chris