Contact a human

[AnnoyedcustomR]

WHY CAN I NOT TALK TO A HUMAN. I AM TIRED OF GOING THROUGH PRESS ONE FOR THIS TWO FOR. I AM LOSING TH E WILL TO LIVE. IF I COULD TALK TO A HUMAN ONE MINUTE WOULD DO. ARE ALL MOBILE COMPANIES SO UNCARING OF CUSTOMERS THAT THEY HAVE SUCH DODGY SUPPORT? 

[AnnoyedcustomR]

I thought that a forum was a place to make inquiries regarding help/knowledge/assistance. Delivered kindly and not with sarcasm.

I (and others) have issues with the level and type of support offered by EE, and the ease with which it can be obtained or not.

[AnnoyedcustomR]

"Stop selecting option 1 and listen to the options given"

150 ring ring... "Need to talk to someone?  Press 1, and our new visual service will get you there quicker than ever before"

Perhaps I should think, oh stuff pressing option one then? I needed to talk to someone, so I pressed option one.

[AdzSNR]

They don't care unfortunately 

[ee_user14]

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@AdzSNR wrote:

They don't care unfortunately 

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Really detailed rant!

[AdzSNR]

I think enough has been said to validate my comment, hardly a rant.

[Jim177322]

Yes and it’s so confusing and misleading , never works and the custermur service is a joke…my phone only ever works when I complain, or pay the bill…it’s the same at home..ee don’t give a hoot, this time I will go via third party to complain

[Katie_B]

Hi @Jim177322. 

Welcome to the EE Community. 

I am sorry to hear you are experiencing problems with your phone. 

What issues are you experiencing?

Do you only see this issue when you are at home or does this occur in more than one place?

Katie

[Chris_B]

@Jim177322 you’re phone only works when you pay the bill well if you don’t pay your bill, you’ll get cut off so yeah, its kind of obvious.  You did agree to pay on time each month.