Communication

Kinkybootz · ‎03-07-2023

I ordered a new Samsung A14 5g yesterday. My Order Confirmation email says I've opted out of all communication calls texts email.

If I've opted out of communications, why was I able to order a new phone by talking to EE, how was I sent a pin Nbr by text and how was I sent order confirmation by email??

Contradictions or what??

XRaySpeX · ‎03-07-2023

You will only have opted out of marketing communications. Any specific communications relating to your products, services & order will still take place. This is the same for all firms that offer any opt-outs. Normal business still needs to carry on.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Kinkybootz · ‎03-07-2023

XRaySpeX · ‎03-07-2023

You will only have opted out of marketing communications. Any specific communications relating to your products, services & order will still take place. This is the same for all firms that offer any opt-outs. Normal business still needs to carry on.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP