Chat option in app

[maxon_uk]

 Just confused why in my EE app I don't have chat option? My partner have this option in app. We are both using iPhones with latest iOS and latest app version. Whats wrong with my account ? 😅

[Christopher_G]

Hi @maxon_uk 

Welcome to the community.

Do you both have pay monthly mobile contract plans?

Chris

[maxon_uk]

Yes. I am with ee more than 7 years on pay monthly.  And yes we both on pay monthly.

[James_B]

Hi @maxon_uk,

Are you registered as the bill payer or a user in your EE online account?

James

[maxon_uk]

 

Yeah I am only one on this account. But may be this is issue because I have 2 contracts and I think old pay as you go sim card registered in my account for EE dongle?

[James_B]

That could be the issue, @maxon_uk 

Can you access chat if you select your main EE pay monthly number?

James

[maxon_uk]

Unfortunately not. Tried all 3 numbers

[James_B]

I'd recommend speaking to Customer Care on 150 for more help with this, @maxon_uk 

If it's the old pay as you go number causing the issue, they'll be able to remove it for you.

James