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Cannot log in

Peter1805
Explorer

‎10-05-2025 08:06 AM

Cannot log into my account. Have been on phone for hours to Tech department without success. I have tried all their suggestions without solving the problem. Today is Saturday the 10th and have call booked with Tech department on Tuesday 13th with " senior technical support person ?" to try and fix problem. All previous attempts failed after many hours on the phone most of the time on hold. My fault I moved my Broadband and Phone from BT to EE big mistake!

0 Helpful
3 REPLIES 3
Linzi_H
EE Community Support Team

‎10-05-2025 10:39 AM

Hi @Peter1805 

Welcome to the Community.

I'm disappointed that our technical support team hasn't been able to resolve this for you yet. 
However, I'm pleased to hear that they're following up and calling you back next week. Hopefully, you'll not have to wait too much longer for this to be all sorted out.

Linzi 

 

0 Helpful
Peter1805
Explorer
In response to Linzi_H

‎10-05-2025 10:56 AM

Well I can only hope the problem can be resolved on Tuesday when I speak to
Tech again.
Peter 1805
0 Helpful
Linzi_H
EE Community Support Team
In response to Peter1805

‎10-05-2025 11:04 AM

Keep us updated with how things go @Peter1805 
Speak soon,
Linzi 

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