Can't upgrade

[tracy97]

I can upgrade but when I select a phone and plan I get the following . I'm very tried numerous different phones and plans 

Sorry TRACY, it looks like there are no suitable plans available for this device right now.

Does anyone know why? 

[Jon_K]

Hi @tracy97.

Welcome to the community.

I'm sorry to hear this is happening.

I'd recommend getting in touch with our Customer Care team so they can check your account and see what you're eligible for.

Jon