Can’t log in to app or account

[Kris1908]

Hi there, 

every time I try to log in to my EE app or online account, it says “error, please try later”. I’m a recently new customer, and have never been able to access either method. 

[grsdev]

Strange. I'm able to log into either even if they're both reporting incorrect data allowance for my PAYG lines.

If you're a new client, are you sure you actually set up an account on My EE in the first place and added your number to it?