Can’t load account

[Lexiescott]

I’m getting error notices on the app and on webpage that my account can not load, can a minder please help me? I’ve tried all suggested steps already 

[Northerner]

Hi @Lexiescott 

What does the error say becase the app is working.

Has the app or website ever worked.

Thanks 

[Lexiescott]

I’ve deleted the app and reinstalled and when I login it just says sorry we seem to have a problem, I can login in online but says I have a problem viewing anything to do with my account 

[Michael_D · Accepted solution]

Hi @Lexiescott 

Welcome to the community.

If you are seeing an error on the app and the website login, I'd recommend giving our tech guides a call so they can view the account and look into this further for you.

Michael