Can’t link mobiles in app

[Vix30]

hi

i know this has been asked before but has anyone managed to solve linking their mobiles to the app?

I have made countless calls to ee who tell me it’s a known issue and it’s being worked on.

its been going on for months now though and even though I’m a new customer I’m tempted to leave if this is an issue they are unable to solve.

if anyone can help that would be great as I’m not getting anywhere with ee!

[Kenny5522]

Hi 

I raised about six complaints on line rang about 15 times in the last year they don’t do anything or come back you ever. EE WASTE OF TIME. 

Kenny. 
I am going raise a complaint with the commutation Ombudsman. 

[Kenny5522]

It’s definitely not it’s a waste of time I have been trying for a year. 15 phone call 6 online complaints numerous tickets raised they never come back to you or respond back to me. 

don’t give people false information 

Kenny 

[Kenny5522]

Doesn’t work they do nothing 

[Kenny5522]

Yes me too it’s a waste of time getting in touch with EE THEY DO NOTHING 

[Kenny5522]

Done all that. They do nothing 

[Kenny5522]

Me too 

[Kenny5522]

Doesn’t work 

[Chris_S]

Hi @Kenny5522,

I'm concerned to hear that you're still no further forward after having so many conversations with us.

Have you spoken directly with our Complaints team yet?

Chris S

[Fennis]

Chris - Any chance of getting some kind of response to me enquiry above? I've spoken to EE multiple times on the phone, I have even now logged a written complaint and have still had absolutely zero response from EE.

[Christopher_G]

Hi @Fennis 

Welcome to the community.

If you've followed the 'message us' option on the link that @Chris_S posted, our complaints team will look into it and contact you to discuss it withing around 72 hours.

Hopefully, they'll be in touch with you soon. Keep us posted on what happens please.

Thanks

Chris