Can’t Link my Number

Kevl1978 · ‎27-03-2023

Register fine. Login fine. Try to link number. Enter sort code, last 4 digits of account. “What happened? Sorry, we were unable to complete your request right now. Please try again later”. Tried on Safari, IE & Chrome

XRaySpeX · ‎27-03-2023

@Kevl1978 : Do you already have a product with EE or are you trying to buy something for the 1st time?

Who no. are you trying to link? You seem to be trying to link a bank a/c not a mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Kevl1978 · ‎28-03-2023

Hi there. I’m trying to link my mobile number to my EE app. I enter my mobile number and app then asks me to verify sort code and account number for the account used to pay bill. Do this and it errors out. My phone is up and running with the mobile number fine, just want to be able to look at my usage etc.

XRaySpeX · ‎28-03-2023

Is it on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Kevl1978 · ‎28-03-2023

Contract

Leanne_T · ‎28-03-2023

Hi @Kevl1978

Thanks for coming here.

Have you had a My EE account previously with the same email or mobile number?

Leanne 🙂

Kevl1978 · ‎28-03-2023

hi @Leanne_T oooo, good question. I think I did but would have been a good 8 or 9 years ago (former BT employee, on BT Mobile employee tariff). Defo the same number, had it for much longer.

Leanne_T · ‎28-03-2023

Thanks @Kevl1978

If you give us a call on 150, the team can check any previous accounts and get this removed so you can set up your My EE account. If nothing is showing, they can help get this sorted for you 🙂

Leanne.

Vk5gr · ‎03-09-2023

Having the same problem here. I’m my case I have never had an ee account and in this case I am trying to link a Payg number. Bought the sim only PAYG account at an EE store now 4 days ago and spent time on customer support via calling ‘150’ to no result. I’m visiting the UK from Australia so want to be able to closely monitor my spend and easily manage top ups and this is a major inconvenience. Can anyone help? I have been doing all actions using the ee app on iOS.

Leanne_T · ‎04-09-2023

Hi @Vk5gr

Thanks for coming to the community.

I have sent you a private message for some extra details.

You can find information for managing your account in our Get Help by Texting 150 on Pay As You Go? article.

Leanne.