Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Home internet not working

1458
Visitor

‎19-05-2026 02:49 AM

 
37 REPLIES 37
XRaySpeX
EE Community Star
EE Community Star
In response to Pedromidus

‎19-05-2026 03:52 AM

@Pedromidus : If the router lights are normal than BB should be up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Andrew003_
Explorer

‎19-05-2026 03:59 AM

Hi all my WiFi has went down and app and I noticed it on your settings when you reconnecting to the WiFi it telling you to sign in via BT logn in and not autocorrect to.EE WiFi

 

0 Helpful
Andrew003_
Explorer
In response to Pedromidus

‎19-05-2026 04:18 AM

My routers is on normal colour blue and my app is not working too 

 

0 Helpful
Cem1971
Explorer

‎19-05-2026 05:17 AM

Mine just went flashing orange 

0 Helpful
Cem1971
Explorer

‎19-05-2026 05:34 AM

Hopefully others have good news mine has come back on 

0 Helpful
JLewis27
Visitor

‎19-05-2026 06:16 AM

Is anybody else’s broadband not working? 

0 Helpful
Chrste33
Visitor

‎19-05-2026 08:25 AM

Neither is mine. I'm in Scotland

0 Helpful
Leanne_T
EE Community Support Team

‎19-05-2026 10:22 AM

Morning everyone, 

Is your broadband connection is working this morning? If not, have you tried texting for help as @XRaySpeX has advised?

Thanks very much. 

Leanne.

0 Helpful