cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband access parental controls

Bellabee
Explorer

Hi all, I have this week changed over from BT to EE, and 90% of the time I can't access the parental controls for the broadband. I reinstalled the app, nothing, then reset the router in case it was a connection issue. I still cannot get on the broadband section of the app and have no way to stop the wifi on certain devices and they have had unlimited access all night for days.  Is the app always this unfit for purpose? Considering cancelling as the app is a bit of a deal breaker in this house.

1 REPLY 1
JimM11
Community Hero
Community Hero

@Bellabee What app are you using, what EE Router or BT Router are you using on the connection, and doubt you will be allowed anyway back to a BT Service ever!