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Bill is too high again!!

AntRalph
Visitor

‎03-08-2026 04:30 AM

I have a monthly direct debit of £40 and my partners is £49. This month EE have taken £139 direct debit for absolutely no reason . I can’t even contact them as the App and their website online are both down!! Absolute joke 

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2 REPLIES 2
JimM11
Community Hero
Community Hero

‎03-08-2026 09:16 AM

@AntRalph Nothing stops you from calling them 8am to 9pm when CS is available to talk to you.

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Chris_B
EE Community Star
EE Community Star
In response to JimM11

‎03-08-2026 09:44 AM - edited ‎03-08-2026 09:46 AM

@AntRalph  If EE does any account maintenance it’ll happen when it’s not going to cause problems for the majority of customers.   And at 4:30am customers support isn’t open anyway so you’ll not get any support at that time.  Customer support is 8am to 9pm Monday-Friday and 8am to 8pm Saturday-Sunday. 
can you access your account now and look at the bill breakdown to see why it’s higher than you expected? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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