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BT Sports

RG140
Investigator
Investigator

‎19-09-2023 04:21 PM

I have BT SPORTS free with my package. I deleted it for one month and got free roaming instead as I was abroad. Now I’ve added it back it doesn’t recognise me and everything I’ve tried has failed. 

0 Helpful
5 REPLIES 5
Katie_B
EE Community Support Team

‎19-09-2023 04:27 PM

Hello @RG140. 

BT Sport inclusive extra is now TNT Sports and can be found within the discovery+ app. 

If you already have a BT ID we will need to verify and activate it before you can use the discovery+ app. Please head to this page HERE to activate your discovery+ app. 

Katie

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RG140
Investigator
Investigator
In response to Katie_B

‎19-09-2023 05:12 PM

Tried that. It didn’t work. 

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Katie_B
EE Community Support Team
In response to RG140

‎19-09-2023 05:14 PM

Thanks for confirming @RG140. 

Do you see an error message?

Katie

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RG140
Investigator
Investigator
In response to Katie_B

‎19-09-2023 05:17 PM

Just says my account is not recognised 

0 Helpful
James_B
EE Community Support Team
In response to RG140

‎20-09-2023 07:41 AM

Hi @RG140,

Please get in touch with Customer Care so a member of the team can make sure it is set up correctly on your account.

They'll be happy to help.

James

 

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