Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App

DC1972
Investigator
Investigator

‎27-05-2023 06:48 PM

Still can't access app, and what's even worse is that I tried to access it in an EE shop as well and the staff member just laughed when I could not access it...to be honest staff in the shops, particularly the one in Broughton Park nr Chester could do with some customer care skills training

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎27-05-2023 07:20 PM

Hi @DC1972 

What device do you have? 

Can you access your online account?

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Leanne_T
EE Community Support Team

‎28-05-2023 07:18 AM

Hi @DC1972 

Thanks for coming here, I am very sorry to hear you have had this experience in the store.

Can you try deleting the app, then going to your app/play store and redownloading the My EE app. 

Does this work for you? 

Leanne.

0 Helpful
DC1972
Investigator
Investigator
In response to Leanne_T

‎29-05-2023 04:55 PM

I have tried this on 5 occasions now, and still no solution, and like I said the staff in the shops, particularly 1, either can't be bothered to help you or just laugh, so really not very happy, but hey ho there are plenty of other networks too choose from
0 Helpful
Christopher_G
EE Community Support Team
In response to DC1972

‎30-05-2023 07:53 AM

I'm sorry to hear that, @DC1972 

I would recommend calling our technical support team so they can look into this for you.

Chris

0 Helpful