Solved: Re: App

Gosh123 · ‎23-08-2022

Why am I being asked to register for my App when I have already done so and have used on many occasions

Schockwave · ‎23-08-2022

Welcome to the community,

Because it is a new app, we have all had to do it, then you can use it as normal, you only have to do it once with the details that you already have with the old app.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

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Schockwave · ‎23-08-2022

Hello @Gosh123 ,

Welcome to the community,

Because it is a new app, we have all had to do it, then you can use it as normal, you only have to do it once with the details that you already have with the old app.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Gosh123 · ‎23-08-2022

Sent from my iPhone

Homecare · ‎08-04-2023

Same as me I can't log in keeps saying I am already registered

fhc102 · ‎19-04-2023

The apps not working and it’s says I am not the account holder . But I can log into the website and see everything; but not in apps why ?

James_B · ‎20-04-2023

Hi @fhc102,

Welcome to the EE Community. 🙂

It looks like you have registered in My EE as the user, rather than the account holder.

To update this, please log in to My EE and select Account settings > Manage numbers from the menu.

Hope this helps.

James